Refund Policy

Welcome to Encore Beauty! We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Refund Eligibility

• Damaged or Defective Products: If your item arrives damaged or defective, please contact us immediately via hello@encorebeauty.com.au.
• Incorrect Items: If you received the wrong item, we will correct the mistake as quickly as possible.
• Unopened Products: Products in their original, unopened, and unused condition can be returned for a refund within 30 days of the purchase date.

2. Non-Refundable Items

• Opened or Used Products: For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.
• Final Sale Items: Products marked as "Final Sale" or "Non-Refundable" at the time of purchase cannot be returned or exchanged.
• Gift Cards: Gift cards cannot be refunded or exchanged for cash.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer service team at hello@encorebeauty.com.au with your order number, details of the product, and the reason for the return.
2. Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your refund.
3. Return Instructions: If approved, we will provide you with return instructions and a return authorisation number (RA#). Do not send the product back without an RA#.

4. Return Shipping

• Customer Responsibility: The cost of return shipping is the customer’s responsibility unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.

5. Processing Your Refund

• Inspection: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
• Refund Method: Approved refunds will be processed back to your original method of payment within 5-10 business days.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.

6. Exchanges

• Exchanging Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@encorebeauty.com.au. 

7. Contact Information

For further assistance or inquiries regarding your refund, please reach out to us:

• Email: hello@encorebeauty.com.au 
• Phone: +61 02 9686 3488 (Mon-Fri, 9 AM - 5 PM AEST)

8. Policy Changes

Encore Beauty reserves the right to modify this refund policy at any time. Changes will be posted on this page and take effect immediately upon posting.

Thank you for shopping with Encore Beauty! We appreciate your business and are here to ensure your satisfaction with every purchase.