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FAQs

My Account

Register

Create your Encore Beauty account by completing your details here My Account

When you log into your account, you’ll be able to:

·       Proceed through checkout faster when making a purchase

·       Check the status of orders

·       Make changes to your account information

·       Reset your password

Unsubscribe from Newsletter

If you would like to unsubscribe from our Newsletter please follow the unsubscribe link in the footer of the Newsletter email.

My Payment Methods

We accept the following secure methods of payment, credit cards (Visa, MasterCard and American Express) via Stripe, Apple pay, Google pay, Afterpay, Zippay, PayPal, or direct bank transfer.

Exchanges & Returns

Acceptance of goods

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure.

Returns Policy and Procedure

If your order is incorrect or faulty, please contact our Customer Service Manager on 1300 770 428 (open 9am – 5pm, Monday to Friday)(excluding public holidays ) in the first instance or by email to info@encorebeauty.com.auReturns can only be made once authorised by our Customer Service Department.  Sorry but we do not accept returns as a result of change of mind.

Return shipping costs are the responsibility of the customer, unless the product is defective.

Replacement

The seller reserves the right to replace any item ordered with a product of similar but no lesser quality if, in the seller’s discretion, the order cannot otherwise be completed.

General Information

Location

We are located in the Parramatta CBD, a 5 minute walk to the Parramatta Wharf.  You can travel to our office by Ferry, Bus or Train and we also have free client parking available onsite behind our building (please follow the driveway down between units 4 & 5 and look for the signs for Encore Beauty parking).

If you would like to try any of our products before purchasing you are welcome to visit our store during business hours Monday-Friday between 9am-5pm.

Professional Makeup Artist Membership

Are you a professional makeup artist or currently a student studying to become one?  Learn more about our free membership program where you can receive 20-30% off our SRP!

Join Now

Become a Salon Partner

Shipping & Delivery

Shipping

All orders are delivered by Australia Post in Australia and by DHL in New Zealand.

 

Delivery costs

We offer FREE Express Shipping on all orders $80 and over.  All other orders will incur a $12 flat rate delivery fee anywhere in Australia.

All NEW ZEALAND orders will incur a flat rate delivery fee of $20.

Disclaimer

Encore Beauty does not accept responsibility for parcels being lost by Australia Post, however we do ensure that all parcels are sent Express Post so tracking details are available.

Payment

Payment Methods

We accept the following secure methods of payment, credit cards (Visa, MasterCard and American Express) via Stripe, Apple pay, Google pay, Afterpay, Zippay, PayPal, or direct bank transfer.

Secure Payments

All of our payment options are transacted through completely secure methods and our site is protected with an encrypted SSL Certificate.

Gift Cards

Gift Card Information

The Encore Beauty e-Gift Card is the perfect gift for the conscious beauty lover!  It gives them the freedom and choice to select their favourite clean beauty products.

The e-Gift Card is sent to your recipient within a few minutes of purchase and all you need to do is fill in their name and email address and your own personalised message.

Simply choose your gift card value, complete the form and complete checkout.

The e-Gift Card can be used to purchase any of the gorgeous clean beauty products at Encore Beauty.

How to Buy

To purchase a digital Gift Card please visit our Gift Card page.

You can select an amount from $25-$250 and have the digital Gift Card delivered instantly to your recipient of choice!

Redeem Gift Card

To redeem your e-Gift Card please enter the code that you received on the digital Gift Card email and enter this in the cart section labelled ‘Have a gift card?’ when you have selected your products to purchase.  If you require any further assistance please contact our Customer Service Team on +61 2 9686 3488 or 1300 770 428.

Not finding the help you need?

+61 2 9686 3488 - (Monday - Friday) 9am to 5pm (EST)

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